After reading Chapter 4 in its entirety, answer the
following question: What are you thinking about when others talk? Do you concentrate on what they are
saying or do you think about your own ideas instead? After listening to someone, can you write down most of what
that person told you? If not,
why?
Listening is important when
people are caught in a conflict. The book states some interesting behavior to
make one a better listener: shifting attention towards the person, looking and
making eye contact with the person, and understanding the person’s feelings. I
also believe that listening to help pick up the pace to resolution.
Most of the time I try
really hard to listen, but it is hard. There are times when I think about my
own ideas because I want to get my opinion out there and there are times when I
do concentrate on what the other person is saying. I can get so caught up in
trying to win the argument that I will just block out the other person. When I
am able to actually listen to the other person I would remember the main
points. This normally happens when I give my full attention to the other
person. I can still recall what some of my friends said to me during a conflict
because I gave them my undivided attention at the time.
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